HR SLA’s FOR HR DEPARTMENT

ABSTRACT

            HR SLA’s for HR Department is so called as Help Desk System because it tries to solve all the HD (Help Desk) problems, which are coming from the employees of an organization. It is also called Issue tracking system as it keep track of every request coming from different employees and try to solve and produce the solution of the particular request. This aims at assisting the associates in contacting the HR dept regarding queries/issues related to

¨      Payroll

¨      Compensation & Benefits

¨      Claims

¨      Full & Final settlements

¨      Associate relations

¨      Training & Development

¨      Recruitments

The idea is to have a client-side graphical interface as a part of the portal, which is accessible by the associates through the network. An associate may raise a query regarding any of the above mentioned areas which results in an email being sent to concerned HR person along with his/her supervisor. It maintains different views for different employees depending upon their access permissions. The HR SLA portal will also let the Associates know the status of their problem that is being looked into and will track it to closure. This is expected to ease the level of efforts put in by the associates and also the time taken by the HR dept in keeping track of all the reported issues. And also store the responses for the future use.

Project Background:

The HR SLA’s for HR Department is being chartered to enhance the current system of request response procedure followed by HR people of POLARIS.

Project Objectives & Benefits

The primary objective of the HR SLA’s for HR Department improves the tedious job of issue tracking. It maintains a central view of posted queries so that every HR employee can view the posted queries and sees that the responses are sent to the employees as soon as possible. And it divides queries into categories depending upon departments at the time of their posting it self.

The following are the benefits of HR Help desk:

¨            Single point of entry for problems reporting data.

¨            Reduction of paperwork.

¨            Increased efficiency of problem report entry and solution process.

¨            Reducing data processing errors.

¨            Improved communication.

¨            Cost Minimization.

Modules:

            HR SLA’s for HR Department contains three main modules which play an important role in this Help Desk System. They are

¨User Module

¨HR Module and

¨HR Head Module

User Module:

User will login into the help desk system then submit the queries to the HR people. Otherwise he views the solutions of already posted queries. User should give user id, query category, priority, reporting date, problem description and other details.

HR Module:

HR login into help desk system and view all the problems posted by the user and provide the responses as soon as possible. He will give the summary to the query while closing the query. 

HR Head Module:

            HR head may view all the issues raised by the users and can perform some maintenance tasks such as adding a new request area, deleting the existing ones or update the areas information. He can view the queries by Request Area wise or by the HR Person name wise.

Software Requirements

Front end                               :           Html, Jsp

Back end                                 :           Oracle 10g

Server                                     :           Apache Tomcat 5.5

Operating System                  :           Any Windows based.

Technologies used                 :           JDBC, Servlets