INETPHONE

ABSTRACT

The flow of work in the current system is manual in nature.Which invoves whenever a citizen needs a connection he must fill the application and submit it in the near by authorized center of  INetPhone. Now the application will be forwarded to the next level officer,if it is agreed the corresponding applicant profile must be maintained manually.Similarly if the customer gave any complaint or enquiry kind of service,they need to approach the office which involves manual work.

    For these type of operations many number of employees are involved to sort out any issue,they need to refer many books manuals to take decision. As we know manual work is error prone.

       The application provides the following services which in turn map to be various sub modules of the project.    

    1. Applications

     2. Entries   

    3. Enquiries

    4. Complaints   

Application processing module has the following sub modules.

Application for new phone connection    

    if customer would like to take new telephone connection he/she has to fill in an application form called " Application for new phone connection" which includes Name,Address,purpose(Residence,Business/Office),facility(Local/STD/ISD),DD no.,Bank name and amount,with DD drawn from any nationalized Bank.

Application for Phone Transfer

    Some situations may occur when a customer shifts his residence from one place to another place.So that,the customer address wil be changed.At that time,they should inform to offficial concerned so that the further communication will be easy other wise the phone connection will be disconnected.

Application for Temporary Phone Connection

        In day-to-day life, we see some people those who use their objects for temporarily. Like these some customers may be there, would like to take temporary connection. For these kinds of people also we are providing by charging some amount.

Application for Modifications

    If a customer wants any modifications except phone no., ref no., and address, he can get changed details for example purpose of phone from residense to Bussiness or Facility from Local to STD etc.

Application for Cancellation

    IF a customer wants to cancel his telephone connection, he has to fill in an appliction form by specifying all details. Operator should check whether all dues are paid or not other wise phone connection will  not be cancelled. If all dues are clear,the phone connection will be cancelled. For further purpose we are storing this customer record in to history file. It contains the list of all cancelled connections.

 1.2 Entries processing module has the following sub modules

  1.2.1 Changed Number Entry

     Some situations may occur like all phone numbers change because of telephone exchange up gradation. At that time New Telephone number allocated for corresponding old phone number. An operator  has to entry these numbers. It will get effected some days onwards.

 1.3 Enquiries   module has the following sub modules

     1.3.1   Bill Enquiry

         This is an enquiry made by a customer to know what the amount of his bill is by showing his bill ID or phone number 

     1.3.2  Changed Number Enquiry

        This is an enquiry made by any person to know New Phone Number by telling old telephone number.

    1.3.3   Enquiry by Telephone Number 

       This is an enquiry made by any person to know the details of a customer by telling Phone Number.

    1.3.4   Application Enquiry

       It consists of five sub modules 

       1.3.4.1  Application Enquiry for New Connection

       1.3.4.2  Application Enquiry for phone transfer

       1.3.4.3  Application Enquiry for Temporary Connection

       1.3.4.4  Application Enquiry for Modification

       1.3.4.5  Application Enquiry for Cancellation

 1.4  Complaints  module has following sub modules

      1.4.1  Enter  Complaints

         If a customer has any complaints like Line Disturbance,Phone Dead and Incorrect Billing, he has to come to office and register  the complaint by specifying his phone number and name. According to complaints, those will be responded immediatly.

REQUIREMENTS   SPECIFICATION    

      The client expecting the following  functional requirements  from the computer based system. 

An application module to accept new permanent telephone connection

An application module to accept temporary  telephone connection

An application module to perform cancellation and transfer of telephone connections and modifications such as address change

An application to accept complaints

An application to accept enquiries

An automated self runnable program for responding enquiries such as bill enquiry ,new application status enquiry, enquiry of customer profile by telephone number

An application to respond with new telephone number in case previous changed

The Non-functional Requirements expecting by the client Mege Tele Services are:

The web application should run at good performabce even at more load (i.e. It should support many users at a time without performance loss)

The application pages should have more security issues  to protect customers data while passing through the other network

The pages should be loaded in a faster manner and results should be get  back quickly(this feature also depends upon the bandwidth of the network sources on which customers using  )

The Technical Requirements to Develop this application are:

 Environement:                                          

 OS                          :  Windows 2000/NT/Professional

                                        S/w                         :  J2SDK,Servlets,JSP,HTML

                                        Design Methodology :  UML

                                        H/w                         :  Pentium based  systems with a minimum

                                        RAM                       :  256MB

                                        Web Server             :  Tomcat 5.0